Refund and Returns Policy - Americanledpro

Overview

Our returns policy lasts 30 days from the date you receive your order. If 30 days have gone by, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, the item must be unused, in resalable condition, and in its original packaging with all mounting hardware, fixings and documentation included.

Items that cannot be returned

Installed fixtures. Once a light has been wired in or mounted it cannot be returned, for safety and warranty reasons.
Custom or special-order items brought in specifically for your order.
Cut or modified poles, or any item altered after delivery.
Items returned without their original packaging or with missing components.

Restocking fee

Returns of unopened, resalable stock are accepted without a restocking fee within 30 days.

Opened items in resalable condition may be subject to a restocking fee of up to 20%, assessed on inspection. We will tell you the amount before processing.

Light poles and freight items

Light poles and other freight-shipped items may be returned within 30 days, but return freight is at your cost and the item must be collected in its original packaging, undamaged. Please contact us before arranging any return of a freight item — an unannounced freight return may be refused at our dock.

How to start a return

Phone: (972) 685-0112

Please have your order number and the reason for return ready. We will confirm the return address and provide a return authorisation.

Return shipping

You are responsible for return shipping costs unless the item arrived damaged, defective, or was not what you ordered — in which case we cover it.

We recommend a trackable service. We cannot issue a refund for a return we never receive.

Refunds

Once your return arrives and is inspected, we will email you to confirm whether the refund is approved. Approved refunds are issued to the original payment method within 5 to 10 business days, less any applicable restocking fee.

Original shipping charges are not refunded, except where the return is due to our error.

If you have not received an approved refund after 10 business days, check with your bank or card issuer first — processing times vary — then contact us.

Exchanges

If you ordered the wrong wattage, mount type or size, contact us. Exchanges within 30 days on unused, unopened stock are straightforward and we will work out the difference in price either way.

Damaged or defective items

Inspect your delivery on arrival. If anything arrives damaged, photograph the packaging and the item and contact us within 5 business days. For freight deliveries, note the damage on the carrier’s paperwork before signing.

Defective products are covered by the manufacturer warranty on each item — five years on most of our fixtures. Contact us and we will handle the warranty claim for you rather than sending you to the manufacturer.