Shipping Policy - Americanledpro

Where we ship

American LED Pro ships within the United States only. We do not currently ship internationally.

Local pickup is available from our warehouse at 9840 Monroe Dr, Unit #105, Dallas, TX 75220, Monday to Saturday, 9:00 AM to 6:00 PM. Closed Sundays. Please call ahead on (972) 685-0112 so we can have your order ready.

Shipping rates

Order value	Shipping
$399 and above	Free shipping
Under $399	$9.99 plus $4.00 per item
Local pickup (Dallas)	Free

Shipping is calculated automatically at checkout. The rate shown at checkout is the rate you pay.

Light poles and oversized items

Light poles, and any item over 8 feet in length or 150 lbs, cannot ship by standard parcel carrier. These items require LTL freight, which is quoted separately based on your delivery address and site access.

If your order contains a pole or other oversized item, please contact us on (972) 685-0112 or (972) 685-0112 before ordering so we can quote freight. For customers in the Dallas–Fort Worth area, local pickup is almost always the most economical option on these items.

Freight deliveries are kerbside. The carrier is not responsible for moving the item onto your property, and someone must be present to receive and sign for the delivery.

Processing time

In-stock orders placed before 2:00 PM Central Time on a business day are typically processed the same day. Orders placed after that, or at weekends, are processed the next business day.

Processing time is separate from transit time. Transit is typically 2 to 7 business days depending on your distance from Dallas.

Stock availability

We carry substantial inventory, but if an item in your order is unavailable we will contact you before shipping to offer a substitute, a partial shipment, or a refund on that line. We will not hold your whole order without telling you.

Tracking

You will receive tracking information by email once your order ships. If you have not received tracking within two business days of your order confirmation, please contact us.

Damaged or missing shipments

Inspect your delivery on arrival. If a carton is visibly damaged, note it on the carrier’s delivery paperwork before signing — this matters, because a signed clean delivery receipt makes a freight damage claim considerably harder.

Report any damage or shortage to us within 5 business days of delivery, with photographs of the packaging and the item. We will arrange a replacement or refund.

Address accuracy

Please check your shipping address at checkout. We are not able to reroute a shipment once it has left our warehouse, and carrier address-correction fees are passed on at cost.